Always there for you: our support services

• check_circle Professional: travel experts & financial experts
• check_circle Tested: by TÜV Süd, according to ISO guidelines
• check_circle Reliable: whether before, during or after the trip
• check_circle Direct: in-house, English and German speaking, personal

readiness_score

13

sec.

average response time

support_agent

92

%

accessibility under 15 seconds

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95

%

customer satisfaction

Rely on our travel and financial experts

Benefit from our expertise: our service and support teams know what they are talking about. We only employ trained travel professionals, accounting and financial experts with many years of experience.

• Professional business travel service – Made in Germany
• Our quality management is TÜV Süd certified
• We have digitally transformed the tried-and-tested travel agency principle
• No third-party call centers – always a fixed contact person

Business Travel Service: before, during and after the trip

Our travel experts support you with all questions relating to your travel bookings, receipt accounting and implementation. Get in touch: by email or live chat, directly from the mobile app and, of course, by phone.

• Which offer best suits your company and your travel activities? From the included concierge service to 24/7 support and premium agreements – we offer customized solutions.
• Discover our interactive Travel Map for maximum travel safety. It shows you the travel location of your colleagues and the security situation on site in real time. The live interface to the Federal Foreign Office indicates current travel warnings. This means you can notify your colleagues quickly in an emergency.

Lanes & Planes offers you the best services

What distinguishes a good product from a great product? Right: the service. Good availability, quick solutions to questions and problems, professional competence and high reliability. Lanes & Planes is at your side so that you can concentrate fully on your core business.

Concierge service

There are complex situations that even our solution cannot cover on its own. Be it group travel, open jaw flights or booking an exclusive limousine. This is where our concierge service comes into play – always included for you as a customer and available at no extra charge.

24/7 support

Would you like to contact us around the clock for urgent travel matters? The optional 24/7 support is always there for you, even outside regular service hours. Talk to your usual contacts – we will never refer you to a third-party provider!

Premium Service

With the Premium Service, we are expanding our portfolio with an even faster and more efficient offering. You book the service on a personal basis, receive a dedicated telephone number and are contacted within guaranteed time frames.

Your personal implementation and account manager

Continuous cost and process optimization

We support you in optimizing your workflows – for maximum cost reduction.

Targeted onboarding for individual teams

We don’t just get the admins on board, but everyone from the accounting department to the travelers.

There for you with any questions about the system

Always an open ear and a high degree of flexibility for successful cooperation.

Implementation according to your needs

From onboarding to rollout – we tailor the process precisely to your requirements.

“Lanes & Planes is happy to listen to and implement your wishes and suggestions. In general, the service is not only super fast and solution-oriented, but also friendly and personal. Very professional!”

Let's talk. Get to know our solution.

Let's discuss how we can best support you in a personal web demo.