FAQ – Lanes & Planes

Help-Center

FAQ

General settings

• What do I have to do if I cannot log in?
• How do I change my role?
• What do I do if my invitation link has expired?
• How do I reset my password?
• How do I change my personal data in my profile?
• Why does Lanes & Planes need my ID or passport details?

Frequently asked questions

• Passenger Rights Service (Deutsche Bahn)
• Dealing with tourism taxes on business trips
• Deutsche Bahn booking with more multiple people
• Cancellation of a rental car booking 🎬
• Why has my seat changed?
• Seat reservation change Deutsche Bahn

Frequently asked booking questions

• Can I book different fares (flight/train) on the outward and return journey?
• How can I get help if the hotel doesn't appear in hotel search?
• How to book a flixtrain?
• What if I can't find a specific hotel?
• What does “No results found” mean for rail bookings?
• How long is the price valid?

We would be happy to speak with you personally

We’re available for you 24/7.

Please note: Calls and ticket handling outside our regular business hours (Monday to Friday, 07:00 – 20:30) may incur additional charges unless you have an extended service package.

• [+49 89 215 407 120](tel:+49 89 215 407 120)
• service@lanes-planes.com