###### Help-Center

## FAQ

##### General settings

- [What do I have to do if I cannot log in?](https://support.lanes-planes.com/hc/en-us/articles/360021127019-What-do-I-have-to-do-if-I-cannot-log-in)
- [How do I change my role?](https://support.lanes-planes.com/hc/en-us/articles/360016907639-How-do-I-change-my-role)
- [What do I do if my invitation link has expired?](https://support.lanes-planes.com/hc/en-us/articles/360016865940-What-do-I-do-if-my-invitation-link-has-expired)
- [How do I reset my password?](https://support.lanes-planes.com/hc/en-us/articles/360016906619-How-do-I-reset-my-password)
- [How do I change my personal data in my profile?](https://support.lanes-planes.com/hc/en-us/articles/115001868973-How-do-I-change-my-personal-data-in-my-profile)
- [Why does Lanes & Planes need my ID or passport details?](https://support.lanes-planes.com/hc/en-us/articles/360000247493-Why-does-Lanes-Planes-need-my-ID-or-passport-details)

##### Frequently asked questions

- [Passenger Rights Service (Deutsche Bahn)](https://support.lanes-planes.com/hc/en-us/articles/17213418136210-Passenger-Rights-Service-Deutsche-Bahn)
- [Dealing with tourism taxes on business trips](https://support.lanes-planes.com/hc/en-us/articles/15794166158738-Dealing-with-tourism-taxes-on-business-trips)
- [Deutsche Bahn booking with more multiple people](https://support.lanes-planes.com/hc/en-us/articles/14208376672146-Deutsche-Bahn-booking-with-more-multiple-people)
- [Cancellation of a rental car booking 🎬](https://support.lanes-planes.com/hc/en-us/articles/360016908800-Cancellation-of-a-rental-car-booking)
- [Why has my seat changed?](https://support.lanes-planes.com/hc/en-us/articles/360009998620-Why-has-my-seat-changed)
- [Seat reservation change Deutsche Bahn](https://support.lanes-planes.com/hc/en-us/articles/360008133519-Seat-reservation-change-Deutsche-Bahn)

##### Frequently asked booking questions

- [Can I book different fares (flight/train) on the outward and return journey?](https://support.lanes-planes.com/hc/en-us/articles/360016952479-Can-I-book-different-fares-flight-train-on-the-outward-and-return-journey)
- [How can I get help if the hotel doesn't appear in hotel search?](https://support.lanes-planes.com/hc/en-us/articles/360016920519-How-can-I-get-help-if-the-hotel-doesn-t-appear-in-hotel-search)
- [How to book a flixtrain?](https://support.lanes-planes.com/hc/en-us/articles/360022796673-How-to-book-a-flixtrain)
- [What if I can't find a specific hotel?](https://support.lanes-planes.com/hc/en-us/articles/360011201153-What-if-I-can-t-find-a-specific-hotel)
- [What does “No results found” mean for rail bookings?](https://support.lanes-planes.com/hc/en-us/articles/360007768933-What-does-No-results-found-mean-for-rail-bookings)
- [How long is the price valid?](https://support.lanes-planes.com/hc/en-us/articles/115001847093-How-long-is-the-price-valid)

## We would be happy to speak with you personally

We’re available for you 24/7.

Please note: Calls and ticket handling outside our regular business hours (Monday to Friday, 07:00 – 20:30) may incur additional charges unless you have an extended service package.

- [+49 89 215 407 120](tel:+49 89 215 407 120)
- [service@lanes-planes.com](mailto:service@lanes-planes.com)