Lanes & Planes
Lanes & Planes Help Center
Lanes & Planes for Admins
User Management
Learn how to create, edit and manage user accounts and discover more about user roles
Company Account, Settings & Policies
Relevant information for admins, managers & the accounting department
Integration & Technical Questions
Discover more about SSO (Single Sign On), User Import and ERP Integration
Company Details & Contract, Statistics & Reporting
Everything about the management of company details, contracts & business trips analyses
Lanes & Planes for Users
My User Account
Everything you need to know about your personal user account. Edit preferences, add bonus cards & more...
Book & Travel with Lanes & Planes
Instructions & Tips for using Lanes & Planes
Expense Management
Discover how to submit expenses in Lanes & Planes
Lanes & Planes App
Everything around our Mobile App: Book & manage your business travels and submit expenses
Frequently Asked Questions
What should I do if I can't log in?
Experiencing login issues? Here are some solutions:
- Change browser: If you're having trouble logging in, try using a different browser such as Chrome or Firefox.
- Forgot password: No worries if you've forgotten your password. Simply click on "Forgot Password" on the login page and follow the instructions to set a new password.
- Incomplete Registration: If you haven't completed your registration, please note that the registration link in the welcome email is valid for 14 days. If you don't register within 2 weeks, the link will expire. In this case, your administrator can send you a new welcome email.
- Single Sign On (SSO): If your company has set up Single Sign On, you won't need an email and password. SSO allows you to access all connected internal systems through a single sign-in process.
- Contact your Company Administrator: If none of these steps lead to a successful login, please reach out to your administrator. Specific settings in your user account might need adjustment.
If you require further assistance, don't hesitate to contact our support. We're here to help.
How can I change or cancel my booking?
Train / Hotel / Rental Cars:
Please note that train bookings, hotel bookings, and car rental bookings cannot be modified. The booking can only be canceled and rebooked. To do this, please access your trip under "Bookings & Tickets" in your user account. In the booking overview, click on "Change." You can then either proceed with the cancellation using the "Submit Change" button. Note: The booking will be canceled, and no rebooking request will be initiated.
Here's how you can cancel a hotel booking.
And here you can find more specific information about canceling a train journey.
Flight:
Changes and cancellations are possible depending on the booked fare (airline fare conditions). To do this, please access your trip under "Bookings & Tickets" in your user account. In the booking overview, click on "Change." You can then proceed with the cancellation or send us a change request. For this, we'll need your details regarding the desired changes in the comment field.
How can I book several travel services in one step?
You can conveniently arrange your round-trip journey (either by train or flight) and accommodation through Lanes & Planes in a single booking step. To do this, please select the ”All-In-One” option in our booking form. Please note that when choosing the outbound journey, you can only select one means of transport. Combining different means of transportation, such as train and flight for the outbound journey, is not possible in one go. If you don't need accommodation, please still choose the ”All-In-One” option and simply skip the accommodation selection during the booking process.
Why is there a price difference between Lanes & Planes and other portals?
When comparing prices between Lanes & Planes and well-known flight search engines like Skyscanner or Kayak, please go through both systems until the shopping cart to see the actual final price.
How do I add additional baggage to an existing flight booking?
1. Log in to your user account and go to "Bookings & Tickets" to access your flight booking 2. Open the "Details" and click on the "Request for Additional Services" button
When you follow the link, you will be guided through various questions where you can provide us with more specific information about the additional service you desire. Choose from the following additional services:
- Baggage
- Seat Selection
- Priority Boarding
You can find the related help center article here.
What's new in the Help Center?
- Assigning Accountants to Specific Invoice Profiles: With Accounting Responsibility, you define which invoice profiles an accountant is allowed to view and reconcile expenses and invoice documents for.
- DATEV Integration: Functionalities and Scope: Relevant for companies that record travel expenses purely on an accounts payable basis via DATEV Accounting (REWE).
- Using the DATEV Integration: Update information about how to use DATEV Integration.
- Setting up the DATEV Integration: Information on how to set up DATEV Integration.
- KLM / Air France (NDC-fares): Update on connections to Air France and KLM to the NDC standard (New Distribution Capability).