###### Help-Center

## General settings

### Help Articles

1. [What do I have to do if I cannot log in?](https://support.lanes-planes.com/hc/en-us/articles/360021127019-What-do-I-have-to-do-if-I-cannot-log-in)
2. [How do I change my role?](https://support.lanes-planes.com/hc/en-us/articles/360016907639-How-do-I-change-my-role)
3. [What do I do if my invitation link has expired?](https://support.lanes-planes.com/hc/en-us/articles/360016865940-What-do-I-do-if-my-invitation-link-has-expired)
4. [How do I reset my password?](https://support.lanes-planes.com/hc/en-us/articles/360016906619-How-do-I-reset-my-password)
5. [How do I change my personal data in my profile?](https://support.lanes-planes.com/hc/en-us/articles/115001868973-How-do-I-change-my-personal-data-in-my-profile)
6. [Why does Lanes & Planes need my ID or passport details?](https://support.lanes-planes.com/hc/en-us/articles/360000247493-Why-does-Lanes-Planes-need-my-ID-or-passport-details)

## Customer Support Availability

We’re available for you 24/7.

Please note: Calls and ticket handling outside our regular business hours (Monday to Friday, 07:00 – 20:30) may incur additional charges unless you have an extended service package.

### Contact Information

- Phone: [+49 89 215 407 120](tel:+49 89 215 407 120)
- Email: [service@lanes-planes.com](mailto:service@lanes-planes.com)