support.lanes-planes.com

Lanes & Planes Help Center

Lanes & Planes for Admins

All support articles for administrators

User Management

Learn how to create, edit and manage user accounts and discover more about user roles

Company Account, Settings & Policies

Relevant information for admins, managers & the accounting department

Integration & Technical Questions

Discover more about SSO (Single Sign On), User Import and ERP Integration

Company Details & Contract, Statistics & Reporting

Everything about the management of company details, contracts & business trips analyses

Lanes & Planes for Users

All support articles for all users

My User Account

Everything you need to know about your personal user account. Edit preferences, add bonus cards & more...

Book & Travel with Lanes & Planes

Instructions & Tips for using Lanes & Planes

Expense Management

Discover how to submit expenses in Lanes & Planes

Lanes & Planes App

Everything around our Mobile App: Book & manage your business travels and submit expenses

Frequently Asked Questions

Is there something you're passionate about? We have some initial answers here.

What should I do if I can't log in?

Experiencing login issues? Here are some solutions to consider:

Change browser: If you're having trouble logging in, try using a different browser such as Chrome or Firefox.

Forgot password: No worries if you've forgotten your password. Simply click on "Forgot Password" on the login page and follow the instructions to set a new password.

Incomplete Registration: If you haven't completed your registration, please note that the registration link in the welcome email is valid for 14 days. If you don't register within 2 weeks, the link will expire. In this case, your administrator can send you a new welcome email.

Single Sign On (SSO): If your company has set up Single Sign On, you won't need an email and password. SSO allows you to access all connected internal systems through a single sign-in process.

Contact your Company Administrator: If none of these steps lead to a successful login, please reach out to your administrator. Specific settings in your user account might need adjustment.

If you require further assistance, don't hesitate to contact our support. We're here to help.

How can I change or cancel my booking?

Train / Hotel / Rental Cars:

Please note that train bookings, hotel bookings, and car rental bookings cannot be modified. The booking can only be canceled and rebooked.

To do this, please access your trip under "Bookings & Tickets" in your user account. In the booking overview, click on "Change." You can then either proceed with the cancellation using the "Submit Change" button. Note: The booking will be canceled, and no rebooking request will be initiated.

Here's how you can cancel a hotel booking. And here you can find more specific information about canceling a train journey.

Flight:

Changes and cancellations are possible depending on the booked fare (airline fare conditions).

To do this, please access your trip under "Bookings & Tickets" in your user account. In the booking overview, click on "Change." You can then proceed with the cancellation or send us a change request. For this, we'll need your details regarding the desired changes in the comment field.

Feel free to check out our Videoguide as well to learn how to book, rebook, and cancel travel services.

How can I book several travel services in one step?

You can conveniently arrange your round-trip journey (either by train or flight) and accommodation through Lanes & Planes in a single booking step. To do this, please select the "All-In-One" option in our booking form. Please note that when choosing the outbound journey, you can only select one means of transport. Combining different means of transportation, such as train and flight for the outbound journey, is not possible in one go. If you don't need accommodation, please still choose the "All-In-One" option and simply skip the accommodation selection during the booking process.

Below are the available options when you select the “All-In-One Trip”:

The following combination is not possible:

IMPORTANT: In such cases, the train, for example, needs to be booked separately. To do this, simply click on the “Outbound only” button.

Why is there a price difference between Lanes & Planes and other portals?

Price Comparison and Booking Tips with Lanes & Planes

When comparing prices between Lanes & Planes and well-known flight search engines like Skyscanner or Kayak, please go through both systems until the shopping cart to see the actual final price.

We double-check prices at Lanes & Planes: during the search and again in the shopping cart. Especially with low-cost carriers (Ryanair, EasyJet), prices can change minute by minute.

Unlike many providers, Lanes & Planes has direct connections to airlines (Lufthansa, Air France, KLM, Ryanair), allowing us to generally offer more competitive prices than other providers on the internet.

If you unexpectedly find divergent prices, please contact our support and preferably send us a screenshot. We can manually process the booking for you if necessary.

How do I add additional baggage to an existing flight booking?

1. Log in to your user account and go to "Bookings & Tickets" to access your flight booking

2. Open the "Details" and click on the "Request for Additional Services" button

When you follow the link, you will be guided through various questions where you can provide us with more specific information about the additional service you desire. Choose from the following additional services:

After you have selected your desired additional service and answered the various questions, we will get in touch with you as soon as possible.

You can find the related help center article here.

What's new in the Helpcenter?

7.07.2026

Assigning Accountants to Specific Invoice Profiles arrow_forward

10.06.2026

DATEV Integration: Functionalities and Scope arrow_forward

5.06.2026

Using the DATEV Integration arrow_forward

3.06.2026

Setting up the DATEV Integration arrow_forward

11.05.2026

KLM / Air France (NDC-fares) arrow_forward

We would be happy to speak with you personally

We’re available for you 24/7.